No merchandise may be returned without prior authorization from Energy Wise Solutions. If the return is authorized, the buyer will be issued a return authorization ("RA") number, which must be clearly marked on the package. We will credit you the purchase price of all normally stocked merchandise returned in new condition, in original packaging, within 30 days of purchase. There will be a 15-20 % restocking charge on merchandise returned after 30 days. Items not in salable condition, not normally stocked, and special order items, such as appliances, trackers and other custom electronics, may not be returned for credit. All items must be returned freight-prepaid and insured.All warranty repairs must be done by the manufacturer. Contact us for instructions or return merchandise directly to the manufacturer for repair, which will save time for you. EWS reserves the right to substitute a equal or higher value product for any order to maintain delivery expectation or due to product availability.

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